RETURNS & EXCHANGES / SHIPPING / AFTER PAY HELP
IF CHOOSING TO MAKE PAYMENT USING AFTER PAY, YOU WILL NEED TO CREATE AN ACCOUNT WITH OUR ONLINE STORE BEFORE PROCEEDING TO THE PAYMENT PAGE.
Returns & Exchanges
If the sizing or style is not quite right we will happily exchange the item or provide you with store credit if we don't have the size you require in stock.
*We do not exchange or refund any items purchased on clearance, or for a change of mind for items on sale.
*We do not offer refunds on any item, only exchanges.
If the sizing you have selected is not quite right we can set up an exchange for you to get the right size in your hands! Just follow these steps:
1. Let us know! Give us a heads up by emailing us at FITNESSTHREADZ@HOTMAIL.COM
2.The item will need to be posted back to us at your expense.
3. Postage costs to send the item you are exchanging for is our flat rate fee of $10 for Australian packages and $15 for International packages. You will be notified via your Paypal email address for the request of the postage upon receipt of your exchange item.
4.The product must be received in it’s original condition unworn, unsoiled, unwashed and with all tags attached. Our team will inspect the return before we issue an exchange.
5. Exchanges must be applied for within 30 days from the delivery date of your package.
6. Fitness Threadz reserves the right to refuse the return if it does not meet these conditions.
Payment for the exchange ship fee can be paid here:
SHIPPING & DELIVERY-
- LOW PRICE SHIPPING AUSTRALIA WIDE (SHIPPING RATES FROM $9.99)
- 3-7 DAY ARRIVAL
- EXPRESS SHIPPING FROM $12.95
- INTERNATIONAL SHIPPING FROM $17 (6 -10 BUSINESS DAYS)
ITEMS WILL BE SENT OUT WITHIN 24 TO 48 HRS AFTER ORDER IS PLACED. UNLESS WE ARE HAVING A SALE WHICH MAY DELAY THE PROCESS AND HANDLING TIME.
CUSTOMERS WILL BE SENT AN EMAIL CONFIRMATION OF THEIR ORDER AND DELIVERY OF THEIR GOODS. POSTAGE AND HANDLING COSTS ARE NON REFUNDABLE ON RETURNED ITEMS.